Privacy Policy

NorthPlace Privacy Policy Explained

When you begin therapy at NorthPlace, you'll be asked to complete a confidential Personal Details Form. This information is stored securely and processed in accordance with UK data protection laws, including GDPR regulations.

What Is GDPR?

The General Data Protection Regulation (GDPR) is a law that protects your personal data. It requires that your data is:

  • Processed lawfully, fairly, and transparently
  • Collected for specified, legitimate purposes
  • Accurate and kept up to date
  • Kept only as long as necessary
  • Processed in a manner that ensures appropriate security

What Data Is Held?

To provide effective therapy, we collect the following information:

  • Personal Contact Details: Name, address, email, and phone number, used for logistical arrangements and communication.
  • Basic Demographic Information: Age and gender (including self-definition), which may be relevant to therapy.
  • Medical History: Relevant health information that may influence treatment or relate to presenting issues.
  • GP Details: Included if relevant in certain circumstances.
  • Presenting Issues: A brief description of your reasons for seeking therapy.

This data is essential for administrative purposes and to tailor our services to your needs.

Why Do We Collect This Data?

Before starting therapy, we will ask for your consent to hold your personal information securely. The information requested is intentionally limited to what is relevant for the safe and effective provision of psychotherapy, counselling, and coaching.

How Is Your Data Stored and Protected?

Your data is stored securely. All details are confidential and will not be shared with third parties, except as outlined in the therapy contract. No outside agencies or individuals have access to this information.

You have the right to withdraw consent for the storage of your data at any time. This should be done in writing (e.g., email).

We retain your information for seven years after the conclusion of therapy, in line with legal requirements. After this period, your data will be securely erased.

Cookies and Website Usage

Our website uses cookies to improve your experience. Cookies are small files stored on your device that help us understand how you use our site. They are used for:

  • Necessary functions: Enabling basic website features
  • Analytics: Understanding site usage to improve services

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect website functionality.

Changes to This Policy

This privacy policy may be updated periodically. Any changes will be effective immediately upon posting.